POLICY SUMMARY
CLEAR STEPS FOR REMOVING YOUR SIMMED.AI ACCOUNT.
This policy explains how users of the SimMed.ai mobile application and website can request account deletion and what happens to their data after the request is processed.
May 28, 2026
Generally 7-30 business days after verification
ACCOUNT DELETION
HOW TO REQUEST ACCOUNT DELETION
Users may request deletion of their SimMed.ai account using one of the following methods:
1. From Within the Application
- Open the SimMed.ai mobile application.
- Navigate to Profile / Account Settings.
- Select Delete Account.
- Confirm the deletion request.
2. By Email Request
If you are unable to access the application, send an email to support@simmed.ai with the subject line Account Deletion Request.
- Open the SimMed.ai mobile application.
- Navigate to Profile / Account Settings.
- Select Delete Account.
- Confirm the deletion request.
PERSONAL DATA
WHAT DATA WILL BE DELETED
Upon successful verification and processing of your request, SimMed.ai will permanently delete or anonymize the following information associated with your account:
- User profile information
- Authentication and login information
- Chat history and session data
- Uploaded files and media
- Preferences and settings
- Other personally identifiable information associated with your account
LIMITED RETENTION
DATA RETENTION
Certain information may be retained for a limited period where required for:
- Legal or regulatory compliance
- Fraud prevention and security purposes
- Financial, tax, or audit obligations
- Enforcement of our Terms of Service
- Secure storage during required retention periods
Where retention is required, such data will be securely stored and deleted once the retention obligation expires.
PROCESSING TIMELINE
PROCESSING TIMELINE
Account deletion requests are generally processed within 7-30 business days from the date of verification.
You may receive a confirmation email once your account deletion request has been completed.
BEFORE YOU DELETE
IMPORTANT INFORMATION
- Account deletion is generally irreversible.
- Once deleted, you may lose access to all associated data, conversations, and services.
- Some anonymized or aggregated data that does not identify you personally may be retained for analytics and service improvement.
QUESTIONS ABOUT YOUR PERSONAL DATA?
QUESTIONS ABOUT YOUR PERSONAL DATA?
Contact SimMed.ai Support if you have questions regarding this policy, your account, or your personal data.